Refund policy

Shipping & Delivery

Shipping Options
Available shipping methods vary by product and destination. Please check the options shown on the product page and select the one that suits your wedding date and budget.

Estimated Delivery Times
Please refer to the delivery estimate for your selected product and shipping option. When production time is stated as included, the estimate covers the total time from placing your order to receiving it. Do not add production time again.

“Calendar days” includes weekends and holidays. Customization may require additional time, which will be confirmed before you order.

Shipping Charges
For products marked “US shipping included,” the displayed price for your selected option includes delivery to a US address. For other products or destinations, please review the applicable shipping charges before paying.

Wedding & Event Dates
Delivery dates are estimates, not guarantees. Customs clearance and carrier delays may affect arrival times. Please allow extra time before your event and contact us before ordering if your deadline is close to the estimated arrival date.

Delivery Support
If your order has not arrived within the estimated timeframe, please contact us with your order number so we can help check its status.

Returns & Refunds

Order Cancellation
Orders can be cancelled within 72 hours of placement for a full refund. After 72 hours, an 80% refund will be issued, with 20% retained to cover material and labor costs.

Please contact us promptly with your order number if you wish to cancel or request a change.

Orders Not Received
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so we can investigate and assist you.

Damaged or Incorrect Items
We offer free returns within 30 days of delivery for items that arrive damaged or incorrect. We will cover the return shipping costs and provide a full refund.

Please contact us with your order number and clear photos of the item and packaging before returning anything.

Change-of-Mind Returns
For eligible returns due to personal reasons, items must be unused and in their original condition. The customer is responsible for return shipping costs.

Please contact us before sending your return so we can confirm eligibility and provide return instructions.

Custom Orders
Custom-made, personalized, or modified products are not eligible for change-of-mind returns or exchanges. This includes items altered from our standard designs.

If a custom item arrives damaged or incorrect, please contact us so we can review and resolve the issue.

Return Shipping Costs
For returns due to customer preference, the customer pays the return shipping costs charged by their chosen carrier.

For damaged or incorrect items caused by our error, Beda covers the return shipping costs.