FAQs
What shipping methods are availbale?
We offer flexible shipping options so you can choose what works best for your timeline:
- Economy (40–55 days) – best for early planning
- Standard (8–15 days) – our most popular choice
- Express (7–10 days) – for last-minute needs
All orders are shipped by air, and tracking will be provided once your order is dispatched.
When will I receive my order?
Delivery time = Production time + Shipping time
For example:
Standard shipping orders typically arrive within 10–19 business days in total.
Do you ship internationally?
Yes, we ship worldwide. Please note that delivery times may vary depending on your location, and additional charges may apply for remote areas.
Can I expedite my order?
Yes. If you need your order sooner, we recommend selecting Express Shipping at checkout. If you have a specific deadline (e.g. wedding date), feel free to contact us—we’ll do our best to assist.
Can I cancel or change my order?
Yes, you can:
- Cancel or modify your order within 48 hours for a full refund (100%)
- After 48 hours:
80% refund will be issued
20% will be retained due to production costs
Please contact us as soon as possible if you need to make changes.
Can I change my shipping address?
Yes, as long as your order has not been shipped. Once the order is dispatched, we may not be able to update the address.
Will the flowers arrive damaged or flattened?
Our flowers are made with flexible, high-quality materials.
They may be slightly compressed during shipping, but they are designed to easily regain their shape after gentle adjustment.
Can I reuse the flowers?
Absolutely. Our florals are durable and designed for reuse—perfect for home decor or future events after your wedding.
What is your return policy?
We offer a 30-day return policy.
- If the item is damaged or incorrect, we will cover return shipping and provide a full refund.
- For non-quality-related returns, the customer is responsible for return shipping costs.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost.
Do you offer custom designs?
Yes, we offer customization based on your color preferences, styles, and wedding themes. Please contact our team to discuss your ideas.
Can custom orders be returned?
Custom, personalized, or modified items are non-returnable and non-exchangeable, as they are made specifically for you.